Complaint Handling Level 1 (VTQ)

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Learn how to deal with complaints in an effective and professional manner with this ProTrainings Course.

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Description

Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.

Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.

This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.

Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

COMPLAINT HANDLING LEVEL 1 (VTQ) AT A GLANCE

3-year nationally recognised certificate
43 minutes of engaging video training
Video access for 8 months
Printable wall certificate
CPD time credit conformation
Includes manual & other downloads
Free weekly video refresher
Evidence Based Training certificate

  • Care workers
  • Nurses
  • Doctors
  • Agency workers
  • Customer service teams
  • Telesales
  • NHS workers
  • Shopworkers

This course comes with 2.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 43 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Introduction
  • Complaint Handling
  • Telephone Etiquette
  • Face to face customer service and meetings
  • Complaint handling
  • Complaint handling ideas
  • Identifying a complaint
  • NHS Complains process
  • Personal abuse

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